Defective items will be replaced with a like item. When ordering Accessories, check the product description for more information about the length of the product return period. Many items purchased from the Accessories Store have a defective equipment return period of 1 year. What is the Defective Equipment Return Policy for Accessories?.Once confirmed, your account will be credited if possible, otherwise a refund check will be mailed to you which may take 6-8 weeks for processing. If the products you purchase from the Accessories Store are damaged when they arrive, or if they don't work, you may inquire about replacing them by contacting our support team at 88. When ordering Accessories, check the product description for more information about the return period. You can return or exchange most items purchased at the Accessory Store within 30 days with proof of purchase. What is the Accessories Store return policy?.If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 88. The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. Please note, a signature may be required for delivery. All orders are subject to credit authorization, verification, and inventory availability. Orders placed after 5:45 PM ET will not ship until the following business day excluding holidays. Orders placed by 5:45 PM ET on Monday - Friday, excluding holidays, will ship the day they are received. Don't forget to check our support site for questions about your remote control, programming documents for your remote control, or other remote control support information.Shipping is available within the U.S. Verizon has a good selection of remote controls so we are your one stop shop for remote controls. So for whatever reason you need to replace a remote control or add an additional remote control, come to our Accessories remote control category page to find the specific remote control to meet your needs. We know that it's easy to misplace a remote control or maybe your dog has destroyed your remote control. Whatever Fios equipment you have we have a remote control that will meet your needs. Whether you've lost a remote control or just need to replace a remote control come to our Accessories store to order a new remote control. Each remote control we offer ensures Fios compatibility. Our line of remote controls are the Verizon recommended remote controls to accompany your Verizon equipment. Order a new remote control to replace an old remote, damaged remote, broken remote, or lost remote control. We've also added a remote control specific to TV One equipment. Verizon offers a variety of TV remote controls for your Fios equipment, including a 2-device remote control, a 4-device multi-device remote control & big button remotes. To request replacement of a defective Accessory, please contact our support team at 88. Many items purchased from the Accessories Store have a defective equipment return period of 90 days.
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